Option 1 You can request that we send you a free postage envelope
in the post. You will be asked whether you require an envelope to be sent during
the check-out process. Please remember though that this will mean that your order
will take a few days longer to process.
Option 2 Print or write an address label yourself. You will be
given the address at the end of the check-out process. The address we give you is
a Royal Mail FREEPOST address so will not cost you anything, but you cannot use
the address with a 3rd party courier.
Option 3 You may already have one of our envelopes. Use this, but
please ensure that you have completed and enclosed the tear-off slip for your name
and reference number. You will be given the reference number at the end of the checkout
(See also the important note on insurance below)
Yes, you can trade in any mobile phone you want as long as it is on our data base.
If your used mobile phone is not listed, the chances are we no longer buy that model.
You can send as many mobile phones as you want, although you can only send 3 phones
in any one order. If you intend to send us more than 10 mobile phones, you can contact
our specialist teams using the email us form on the contact page.
Your mobile phone, the battery and the stylus ( if applicable). You do not need
to send in the accessories, chargers, manuals and packaging.
The used handsets are thoroughly checked by a technician to assess their condition.
The mobile phones in good working order are sent to areas around the world to be
reused. If the mobile phones cannot be economically repaired, they can still be
used for parts or recycled according to environmental requirements.
We can accept no liability for items which fail to arrive, or are damaged in transit.
We recommend that customers use Royal Mail "Special Delivery" which offers £500
compensation in the event of damage or non-delivery.
The amounts stated here are subject to change by Royal Mail without notice and should
be used as a guide only.
The address is on the free postage paid envelope or label provided.
Once we have received and inspected your phone we will make your BACS payment or
activiate your gift card payment in 24 - 72 hours.
If you request a Vodafone BuyBack envelope there is a unique bar-code which is how
we track your phone.
If you use an Vodafone BuyBack label generated from the web site the unique reference
will be pre-printed.
Yes. We do pay a reduced amount for phones that are not working.
The model of the mobile phone is found on a barcode label under the battery on most
models. Take out the battery and look carefully at the label.
If your phone does not meet these requirements, the quote price may alter but we
will always contact you with the adjusted price before making payment. See the full
terms and conditions for a more
in depth summary.
We still may pay a reduced amount for your phone if it is not in full working order.
Importantly though, we will ensure that it is either repaired so that it can be
used again or recycled responsibly.
Any liquid that gets inside your phone will cause serious permanent damage. Sometimes
a phone will continue to work after liquid has got in but more than likely it will
stop working within 1 or 2 months. There are tell-tale indicators on some phones
alerting engineers to water damage.
You should bear in mind that your quote is only valid for 14 days. If your phone
arrives outside of this period you may be offered a lower price if the market price
for this phone has fallen. Please also note that sometimes when phones arrive they
are not in full working order. In this case we make an estimate of how much it will
cost us to repair the phone and we deduct this cost from the original quote when
we make our offer to you.
There are 3 different types of display damage we inspect for. In all of these cases
we will have to replace the display which is a very expensive item:
1. If the display is cracked (it will look as though it is bleeding).
2. If the display is feint or patchy, so either the whole screen is difficult to
read, or parts of the display are blank or there are pixels missing.
3. If, on touchscreen phones, there is deemed to be excessive scratching which means
that the touchscreen will have to be replaced.
Mobile Phone Xchange Limited (Reg office: Mountcliff House, 154 Brent Street, London NW4 2DR)