> The phone must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one).

> The phone should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact.

> The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching.

> The phone must be free from water damage (and signs of water damage as signified by the manufacturer's water damage indicators).

> If the phone has a flip or slider mechanism, it should open and close properly.

> If you are in any doubt, you are advised to contact Vodafone Buyback first before sending in your phone.