In these terms, "consumer" means an individual who is not a business, not holding themselves out as a business nor selling phones in the course of a business. By placing an order you agree that:

• You are resident in Great Britain or Northern Ireland; and
• You are accessing the site from that country; and
• You are at least 18 years old.

If you are a consumer, these terms will not affect any rights you may have under any law and which we can’t exclude.

By placing an order through the site, you warrant that:

• You are based in Great Britain or Northern Ireland; and
• You are accessing the site from that country; and
• You are authorised to act on behalf of the business.

All mobile phone dealers, stockists and specialist retailers and distributors of mobile phones are excluded from the offers on this site unless a specific exception has been agreed in writing with us.

Phones must arrive within fourteen days of the date of the quotation. If they arrive later we’ll offer the lower of (i) the quote price or (ii) the then-current price on the site on the day the phone(s) reach the warehouse, subject to the "Full Working Order" section below.

It's your responsibility to remove the SIM card from the phone and remove any content or data from the phone before sending it to us. SIM cards and your phone can contain private information, and may enable unauthorised use of mobile network services.

If you fail to remove your SIM card or remove any data or content from your phone, you agree we’re not responsible for any claims, losses or damages relating to the use of the SIM card or any data or content arising before, or after we receive the phone(s) you’ve sent us.

Please don’t forget, we won’t return any SIM cards we receive.

We’re not responsible for protecting any information on the phone and it’s not possible for you to obtain any content from the phone, whether stored on the phone or memory card, once it has been sent to us. We strongly recommend you back up such contents before sending any phone(s) to us.

What is meant by Full Working Order?

• The phone must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one).
• The phone should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work ( e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the (IMEI) label should be intact.
• The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching.
• The phone must be free from water damage (and signs of water damage as signified by the manufacturer's water damage indicators).
  Please note that any liquid that gets inside your phone will cause serious permanent damage. Sometimes a phone will continue to work after liquid has got in but more than likely it will stop working within 1 or 2 months. There are tell-tale indicators on some phones alerting engineers to water damage.
• If the phone has a flip or slider mechanism, it should open and close properly.
• If you are in any doubt, you are advised to contact us first before sending in your phone.

We do accept accessories such as chargers and headsets but these do not increase the value of your sale order.

Mobile Phone Xchange Limited working to our guidelines will decide if a phone is in full working order. If your phone is assessed as not being in full working order, the options open to you are set out in the “Phone Returns and Adjusted Payments” section below.

To qualify for the Brand New Phone valuation your phone must meet the following conditions:

• The phone must be in Full Working Order (please see above).
• The phone must not have any marks or scratches on the body or screen.
• The phone screen seal must be intact.
• There must be no content or usage information saved on the phone.
• The original box must be supplied and must be in good condition.
• The IMEI on the phone box must match that on the phone.
• All accompanying phone accessories (including phone charger, instructions manuals, casing, stylus, memory card) must be present and in good condition.

Failure to meet these requirements may decrease the Brand New Phone valuation.

Should you return either a prototype, or a different model than that quoted on your order we will offer an amount for the returned model based on the price displayed on the site on the day the model or prototype is returned. Generally we don't pay any amount for prototypes or samples.

"Lost, Blocked or Stolen phones" are phones that have been reported as either lost, blocked or stolen in any of the stolen asset registers maintained by CheckMEND which is operated by Recipero Limited at http://www.checkmend.com.

Phones which are “Lost, Blocked or Stolen” will be dealt with in accordance with Home Office guidelines; phones will be held pending a claim from either the Police, an insurance company or the registered owner and no amounts will be paid to the person who sent the phone to us.

"Fake Phones" are counterfeit phones which are manufactured to resemble products made by another company in beach of copyright and intellectual property rights. We will make no payments to customers for Fake Phones.

We will inform the relevant authorities if there is any suspicion that there is a deliberate attempt to commit fraud. We may reclaim any money paid to you or a business if it is discovered within three(3) months of the return of a phone that the phone has either been reported "lost, blocked or stolen" by the (seller of the phone,) or the phone is discovered to be a Fake Phone.

We may refuse to pay for any phones which we believes are derived from "Box breaking". Our definition of "Box breaking" is where a business or individual purchases phones with the intention of reselling the phone and no intention of using the phone and SIM card together as was the original intention of the mobile phone network whose SIM card was provided with the phone.

Once your phone(s) has been received and inspected, we will contact you either by email or text (depending on what you have indicated in your order) to confirm the amount we will offer for them (as adjusted, if necessary, by our decision in accordance these terms). If we have offered you a revised amount and you do not reply within three (3) working days we will pay you the revised amount. We are not responsible if emails are not received because of reasons outside our reasonable control, for example spam email or junk filters. We recommend you add info@buybackinfo.co.uk to your “safe senders” list.

If you choose to decline the offer within the 3 day period, you may ask us to return the phone(s) to you. Please be aware, phones will not be returned after this three(3) day period.

Additional accessories that have been sent in with your phone(s) which have not been requested by us cannot be returned.

During the checkout process you'll be asked to select a payment method for your phone(s). This payment method cannot be changed once the order has been placed or accepted by us.

We provide payments to you as follows:

Cheques - 3 working days after we have received and inspected your phone(s);

Same day money transfers or voucher payments - within 24 hours of receipt and inspection of your phone(s).

Please note that payments will only be made using the details given during the checkout . If you have lost your cheque or voucher you can request for it to be cancelled and re-issued. A cancellation fee of £7 will apply and will be deducted from the re-issued cheque or voucher amount.

All valuations and payments include VAT unless otherwise stated.

We are not responsible for any loss or damage incurred to your phone(s) from the time they leave you until they are received at the warehouse.

For each package you send us it is your responsibility to:

1. Ensure it is adequately insured for loss or damage during delivery, and
2. Ensure that it is adequately physically protected.

You may want to look at our Posting Tips for recommendations on returning your phone.

The security and protection of your personal information is important to us. We (and our agents including Mobile Phone Xchange Ltd) collect and use your personal information to complete the purchase process and contact you as part of the services we provide. Please read (our Privacy Policy for more information about why and how we store and use your personal information).

We sometimes use other companies to provide the logistics services, and we will need to pass some personal information to these companies however (we will still be responsible) for your information. None of your personal details will be shared with any other organisation without your express permission.

We and Mobile Phone Xchange Ltd are registered under the Data Protection Act as processors of personal information.

Unfortunately sometimes things happen which we can’t control. We will not be liable or responsible to you for any failure or delay in providing the services or meeting any of our obligations under these terms caused by events outside of our reasonable control or due to our compliance with any applicable laws or regulations.

Nothing on this site constitutes an offer by us to sell or purchase any goods or services from you. Where you send us phone(s), this shall constitute an offer by you to sell the phone(s) to us. No contract will be formed until we accept your offer. Our acceptance may be in one of three ways:

1. by making a payment to you within the time frame set out under the "Payments" section above; or
2. when 3 days have passed since we contacted you with a revised amount for your phone(s) in accordance with the section “Phone returns and adjusted payments” and you have not contacted us; or
3. if a payment amount is agreed in writing between us.

The site and in particular, prices are updated from time to time. You should check the site and read these terms to ensure you have the latest information.

This site and services are supplied to you on an "as is" basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, suitability, reliability, timeliness, accuracy, completeness, security or that they are free from error. We try to ensure that the information within the site is accurate, but your access to the site and services and any action you carry out on the basis of information you obtain from the site is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.

The inclusion of links on this site to third party sites not controlled by us does not imply any endorsement by us of such sites. We accept no responsibility for such third party content, services and sites.

We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:

1. your use of, reliance upon or inability to use the site or content;
2. any circumstance that is outside of our reasonable control; and
3. any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you. Nothing in these terms is intended to exclude or limit our liability for death or personal injury, fraud or any other liability which we may not by law exclude or limit.

These terms will be governed by and interpreted in accordance with English law and you and we both consent to the non-exclusive jurisdiction of the English courts.

Whilst we endeavour to ensure that the information on this Site is correct, we do not warrant the accuracy and completeness of the material on this Site. We may make changes to the material on this Site, or to the products and prices described in it, at any time without notice. The material on this Site may be out of date, and we make no commitment to update such material. The material on this Site is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Site on the basis that we exclude all representations, warranties, conditions, and other terms, which, but for these terms might have effect in relation to the Site.

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Site), and any group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any Sites linked to this Site or the material on such Sites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any Sites linked to this Site, which exceeds the phones’ valuation as provided by or agreed by us.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law. If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

If you have any questions concerning this site or the services we provide please contact us .

Vodafone Limited, registered in England number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.